“Refund was approved and back in my account the same day.” - Deliver+ customer
Make bedtime even cosier with this Rechargeable Hot Water Bottle from Carmen. Safe and simple to use, it comes pre-filled with water and permanently-sealed so you never have to refill with boiling hot water or worry about leaking. Charging faster than a phone in under 15 minutes, it's almost instantly ready for overnight use and keeps the water warm while unplugged for up to 5 hours. It only costs as little as 12p to fully charge the Hot Water Bottle, keeping yourself warm and cozy, while you snuggle up on the sofa and save on expensive energy bills. The heat also has fantastic health benefits - not only keeping you warm in winter - it also helps soothe cramps, aches and pains, as well as improve blood circulation for longer-lasting comfort. Automatic temperature control provides the optimal amount of heat up to 70-75C, while overheat protection ensures safe use. (Based off 24p per kWh)
Keeps water warm for up to 5 hours
Something not quite right? You have 21 days from the day you receive it, to send something back.
Please note, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, adult toys, and swimwear or lingerie if the hygiene seal is not in place or has been broken.
Items of footwear and/or clothing must be unworn and unwashed with the original labels attached. Also, footwear must be tried on indoors. Items of homeware including bedlinen, mattresses, and toppers, and pillows must be unused and in their original unopened packaging. This does not affect your statutory rights.
Click here to view our full Returns Policy.
Make bedtime even cosier with this Rechargeable Hot Water Bottle from Carmen. Safe and simple to use, it comes pre-filled with water and permanently-sealed so you never have to refill with boiling hot water or worry about leaking. Charging faster than a phone in under 15 minutes, it's almost instantly ready for overnight use and keeps the water warm while unplugged for up to 5 hours. It only costs as little as 12p to fully charge the Hot Water Bottle, keeping yourself warm and cozy, while you snuggle up on the sofa and save on expensive energy bills. The heat also has fantastic health benefits - not only keeping you warm in winter - it also helps soothe cramps, aches and pains, as well as improve blood circulation for longer-lasting comfort. Automatic temperature control provides the optimal amount of heat up to 70-75C, while overheat protection ensures safe use. (Based off 24p per kWh)
Keeps water warm for up to 5 hours
Something not quite right? You have 21 days from the day you receive it, to send something back.
Please note, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, adult toys, and swimwear or lingerie if the hygiene seal is not in place or has been broken.
Items of footwear and/or clothing must be unworn and unwashed with the original labels attached. Also, footwear must be tried on indoors. Items of homeware including bedlinen, mattresses, and toppers, and pillows must be unused and in their original unopened packaging. This does not affect your statutory rights.
Click here to view our full Returns Policy.
“Refund was approved and back in my account the same day.” - Deliver+ customer
Extend your warranty and protect your purchase against accidental damage and defects.
Protects your new Hot Water Bottle, Rechargeable by Soft Touch, in Purple, C85043PUR against breakdowns and faults once the manufacturer's warranty period is over.
Covers issues not included in your manufacturer's warranty, such as accidental damage or theft.
Get a replacement or a cash refund up to the full amount you originally paid for it.
FAQs
XCover is an authorised protection provider for Debenhams, with over 7 million customers globally and an average 4.7 out of 5 stars from thousands of reviews on Google and Trustpilot. XCover's simple, fast and stress-free repair and replacement process delivers peace of mind if your item is stolen or it has damages or defects that aren't covered by the manufacturer's warranty.
XCover's simple, fast and stress-free repair and replacement process delivers peace of mind if your item is stolen or has damages or defects that aren't covered by the manufacturer's warranty. XCover’s easy, digital process is simple with quick payouts on approved claims.
Before submitting a claim, you need to gather all the details and documents to support your claim. This helpful article has a guide to what documents you may need based on your claim reason.
When you're ready to submit your claim, log in to your XCover Account, select the XCover Protection you would like to claim for and then select ‘Make a Claim’.
The XCover claims process is quick and hassle-free, with payment or reimbursement for approved claims processed instantly. The dedicated team at XCover aims to complete 95% of claims within 3 days of claim submission, so keep a close eye on your emails to ensure there’s no delay.
For more information about claims submission, please check XCover Help.