UK & INTERNATIONAL RETURNS
Repack your items.
Log in to our returns portal by clicking the ‘start return’ button. You will need your order number to start so please make a note of it before continuing. (Your order number can be found in your ‘my account’ section, on your order confirmation email or on your delivery label on the bag, it starts 2 – 3 letters followed by 9 digits)
Select your preferred return option (Print returns label at home or in store options).
Once you have processed your return in the portal you're ready to post it off! Make sure you keep proof of postage!
Keep an eye on your return tracking. You'll get an email once we receive your returned item.
Ireland returns are €2.50 using the returns portal. €2.50 per parcel will be deducted from your refund amount. Returns are FREE for Oasis Unlimited customers.
For Europe & International returns you will need to pay for your return, you can find out the postage price in the portal or you will be asked to download a returns label and pay for postage at your local post office. Please use a trackable service and keep your proof of postage receipt until after your refund is processed.
Orders placed between 16th Nov 22 and 15th Dec 22 are eligible for an extended return period of 45 days. Any orders placed from 16th Dec 22 onwards are eligible for 28 days only.
We've gone paperless! You'll no longer receive a delivery note in your parcel.
For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place.
Please visit FAQs for more information.